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To order, call 713.221.1600 or 800.950.8277 or

email us at sales@eagle-tool.com

24/7 Emergency Call Out Number 281-702-2911

About

RETURN/EXCHANGE POLICY

  1. Returned Goods:
    • For an item to be returned or exchanged, it must be unused and in original condition.
    • Non-stock items, customer private label products, and customized specials are final sales, therefore they are not eligible for any returns or exchanges.
  2. How to Start a Return/ Exchange:
    • All returns and exchanges require a Returned Merchandise Authorization (RMA) that must be completed within 10 business days of receiving the product. Please contact us to start the Return/Exchange process.
    • A 15% restock fee may apply.
  3. Shipping & Mis-Shipments:
    • The customer is responsible for all shipping cost when returning or exchanging an item (including warranty claims), unless the return is the result of our error.
    • The customer must let us know if there are damaged products or mis-shipments within 72 hours of receiving the product.
    • For lost or damaged shipments, please notify your local FedEx or UPS office immediately. Advise us so that we can reship your tools and/or place a claim. Please keep the damaged tools and containers until informed to dispose.